Raghvendra

Open to Head of Design, Associate Director and Principal roles — fintech, enterprise and AI-native products

Intelligent products. Systems and alignment that make them hold.

View selected work
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Delhi NCR hybrid preferred · remote from India considered.

Selected impact

Evidence a hiring conversation can verify.

11
people led across UX design, research, content, motion and marketing at Rapipay; 9 of them hired by me
3
platforms shipped in 14 months: NYE Money on web, iOS, Android
−30%
design lead time at NYE, measured as Jira cycle time
0→1
founding designer at EQTY, a modular fintech operating system
2
enterprise systems as Staff UX Consultant at Nagarro: Verizon, Crowley Maritime
500+
designers taught and mentored · Associate Professor, IIAD

Selected work

Three kinds of impact hiring teams actually need.

Design org building in fintech, product direction at organisational scale, and complex workflow systems. Each project links to the published case study.

View all work
  • Building the NYE design org: nine hires, one design language, three platforms

    01

    Design leadership

    Building the NYE design org: nine hires, one design language, three platforms

    Role
    Senior Manager UX · built and led the function
    Scope
    11 led · 9 hired (7 full-time, 2 contract) · design, research, content, motion, marketing · NYE Money on web, iOS and Android · NYE website · Design lead time −30% (Jira cycle time) · Feb 2022 – Apr 2023 · 14 months

    Challenge. Built the NYE design function from zero — nine hires, one design language, and a −30% design lead time — to ship on three platforms in fourteen months.

    Outcome. 11 led · 9 hired · NYE Money on web, iOS and Android · design lead time −30%.

    • Design leadership
    • DesignOps
    • Fintech
    Read case study →

    Project 01 of 03

  • Rapipay — financial access designed around trust

    02

    Enterprise leadership

    Rapipay — financial access designed around trust

    Role
    Senior Manager UX
    Scope
    UX leadership at organisational scale · Employment · Feb 2022 — Apr 2023

    Challenge. Senior Manager UX for NYE Money at Rapipay — leading the consumer experience at organisational scale.

    Coverage across wallet, UPI, partner banking, and investments.

    Outcome. NYE Money is live on web, iOS, and Android.

    Portfolio screens document the shared-grammar design approach; less duplicated design is intended only.

    • UX leadership
    • Fintech
    • Organisational alignment
    Read case study →

    Project 02 of 03

  • Crowley Maritime — product quality through system and alignment

    03

    Complex systems

    Crowley Maritime — product quality through system and alignment

    Role
    Staff Design Consultant
    Scope
    Advisory · delivered through Nagarro · Nagarro client engagement

    Challenge. A guided quote flow that replaced a dense legacy form — origin to cargo to contact.

    Aligned with rate-engine and customs constraints.

    Outcome. Portfolio documents the three-step quote design from the engagement.

    Design-system documentation contributed with partners; longevity unpublished.

    • Enterprise systems
    • Cross-functional alignment
    • Design governance
    Read case study →

    Project 03 of 03

Approach

Designing for an AI-native world

AI is changing more than the speed of design. It is changing what we design, how products behave, and where design responsibility ends.

  1. 01

    From specialist to orchestrator

    The work is no longer only screens. It is framing the problem, sequencing judgement, and helping product, engineering, and operations act as one system.

  2. 02

    From AI as a tool to AI as a material

    Models change product behaviour: what is offered, what is withheld, how trust is earned, and what happens when the system is wrong. That is design material, not a plugin.

  3. 03

    From deterministic flows to probabilistic experiences

    Intelligent products must be designed for expected, uncertain, and failed states. Recovery, explanation, and human override are part of the product, not afterthoughts.

Principles

Principles for intelligent products

  1. 01

    Design for intent, not only navigation.

  2. 02

    Use AI where it creates meaningful value.

  3. 03

    Design expected, uncertain, and failed states.

  4. 04

    Match system autonomy to consequence.

  5. 05

    Build calibrated trust.

  6. 06

    Evaluate behaviour continuously after launch.

How I lead

An operating model, not a services menu.

My role changes with the organisation’s needs. I can set direction, create alignment, and remain close enough to the work to protect the quality of execution.

How I lead diagram: Frame, Align, Enable, and Deliver in a cycle with feedback and learning.

Feedback & learning · hover or tap a stage

Leadership stages. Selecting a stage highlights it on the diagram.

01 · FrameClarify the problem

What colleagues say

Raghvendra helped build a multi-disciplinary team comprising UX designers, UX researchers, animation designers, visual designers, and content researchers. He played an instrumental role in setting up a design system, which helped us replicate design decisions at scale. Raghvendra is passionate about setting up and following a UX process in his team. He has strong experience setting up UX vision and strategy and showing the business value of UX design.

Sumit Adlakha · Sr. Director of Engineering, Innovaccer · my manager at Rapipay, where we built the NYE Money team together

LinkedIn recommendation · May 2023 · managed Raghvendra directly

01 / 03

Raghvendra Singh

About

Twenty years across products, organisations, and classrooms.

I began in design craft, then moved into strategy, systems, leadership, and education—without leaving the work. Founder products keep me close to execution. Teaching more than 500 designers sharpened how I explain decisions and run critique. Today those threads sit in one practice: useful products, aligned teams, and intelligent experiences that can be trusted.

More about me

Have a consequential product problem to solve?

Open to Head of Design, Associate Director and Principal roles — fintech, enterprise and AI-native products. Delhi NCR hybrid preferred · remote from India considered.

Start a conversationDownload résumé PDF · 2 pages